What to expect on your initial visit

We ask that you come in at least 15 minutes prior your appointment to fill out the intake information forms -OR- print and fill out the forms below before arriving for your appointment. ​The information provided in the forms along with the initial assessment will help our professionals diagnose a comprehensive and effective treatment for you.

Please note: Intake form details and rates are subject to change. Please contact us for latest details on intake form and rates.

Download Forms Here
Frequently Asked Questions

Frequently Asked Questions

How long are treatments?

Depending on what type of therapy and the extent of the injury/injuries, a treatment can range from 15-60 minutes. At your first visit you can expect to be in the office for about 45min – 1 hour.

How many treatments are required to get better?

Every injury/injuries is unique in itself. Some treatments can take as little as one to two treatments or as much as eight to twelve treatments to resolve. A more accurate estimate of treatment requirements will be provided at the initial assessment. The goal for each practitioner is to accurately diagnose and treat each injury and have the best results as fast as possible. In the end, the goal is not to see us!

Will my benefits cover the treatment(s)?

Most plans offer some sort of coverage for chiropractic, physiotherapy, and massage therapy. You should contact your plan’s administrator for specific details. Active Release, Graston, and shockwave treatments fall under chiropractic coverage. IMS and acupuncture fall under physiotherapy. All massage therapists have the 2200 equivalency requirements and will be covered by benefits. All treatments not covered by health plans qualify as deductions under Revenue Canada’s rules for family medical expenses.

Are you open evenings and weekends?

Please refer to our hours of operation here.

What do I do if I've been in a motor vehicle accident?

Motor Vehicle Accidents (MVA) are often a traumatic and life-changing event, even when it is minor. When in an accident, it is important to exchange insurance and contact information with the other party, file a police report, contact your insurance company, take your car to get adjusted to determine the amount of damage, and then get your car repaired. However, it is also important to deal with injuries suffered during an accident because minor injuries can lead to chronic injuries if not properly addressed.

Can I get treated if I have been involved in a motor vehicle accident (MVA), and do I need a medical referral for it?

No medical referrals are necessary, however, your insurance requires you to be initial assessed within 10 days of the accident. In every MVA case, the patient should contact us as soon as possible to prevent further injury and for a quicker recovery. If you’ve been injured in a motor vehicle accident, regardless of fault, you have coverage for a minimum of 90 days. The insurance company directly pays for your treatment and there are no extra premiums or out-of -pocket expenses. Our goal at Kinetic Performance Center is to get you back to pre-accident form as soon as possible. It is important to remember that any delay in treatment after an accident may result in a delayed or compromised healing process.

Do you accept WCB claims?

Unfortunately we do not accept WCB claims and are not a WCB treatment provider.

Do you have direct billing?

​We are pleased to announce that we are now direct billing for all insurance companies that allow for it (Sunlife, Green Shield, Blue Cross, Great-West Life, etc.). Bring in your policy number and card, and our trained staff will set you up. There is a one-time small initial direct billing fee of $25 to set this up in our system.